Frequently Asked Questions
Welcome to our Help Center. Scroll down to find answers to the questions we receive most frequently from our customers. If you can’t find what you’re looking for, let us know and we will get back to you in no time.
What is natural soap?
Natural soap is soap made from natural ingredients such as plant-based oils, essential oils, and natural colorants, without the use of synthetic fragrances or artificial preservatives.
What are the benefits of using natural soap?
Natural soap can be gentler and less drying on the skin than commercial soap. It may also contain beneficial ingredients like antioxidants and vitamins that can nourish and protect the skin.
Is natural soap safe for sensitive skin?
Yes, natural soap can be a great choice for sensitive skin as it is typically made without harsh chemicals and synthetic fragrances that can irritate the skin.
No, not all natural soaps are vegan as some may contain animal-derived ingredients such as honey or goat milk. our products with a LEAF will indicate Vegan
Are all natural soaps vegan?
Do you offer Free shipping?
Yes, We offer free shipping with a minimum order of $30!
How long does shipping take?
Our Soaps are Handmade so please give us about a 1-2 day processing period, and 5-7 shipping time frame depending on
How do i report a problem with my order?
If there is any issues with your order please reach out to us as soon as possible! please provide your order number and email us at Sales@bikinibottomsuds.com
What if my package shows delivered & I don't see it?
If you are unable to locate a package that has been marked as delivered, there are a few steps you can take to try and resolve the issue. First, we recommend checking with your household members and neighbors to see if they may have received the package on your behalf. Additionally, If you are still unable to locate the package, we suggest contacting the carrier, such as USPS, for more information on the delivery status. They may be able to provide additional details or insights that can help track down the missing package.
Lastly, if these steps are unsuccessful, it's important to note that all packages shipped through USPS are insured. In the event that a package is lost or stolen, you can file a claim with USPS to receive reimbursement for the value of the package.
